Sending a support ticket for a missing email
In order to improve investigating the issue, please send the original message. Forwarding the message will remove the necessary information required to investigate.
To send the original message:
- In Outlook, create a new email and then drag-and-drop the missing email as an attachment into your new email. Send this to email@example.com.
- In Gmail, click on the dropdown next to the reply button and select "Show original". Save this as a text file and send this file as attachment to firstname.lastname@example.org.
Please add a reference to the problematic record (the URL or the ID of the record).